Addressing Customer Frustrations at CVS: The Need for Improved Communication and Service

CVS needs to do better. Do you want to hear more? Speak to the pharmacist. Speak to the pharmacist. Please tell me what you’re calling about. I’m calling to speak to the pharmacist. Okay, the pharmacy. Which would you like say? Read the description. Speak to a pharmacist. Just double check. You want to hear. No, I would like to speak to a pharmacist. My mistake. Which would you like say? Refill a prescription or press 1? Covid flu. Ridiculous. Ridiculous. Connect to minute Clinic or press five. It. It literally takes me, like, 20 minutes to get a hold of someone, and then I have to leave a voicemail, and I still can’t get anyone. No, I can’t do shit on the app. Okay, CVS, so now I have to leave a voicemail and then someone calls me back, none of which I could do. The app.