Lost in Translation: The Retail Exchange Dilemma

Story time! So I work part time retail and the other day my coworker asked me for help with this Chinese speaking customer because I was the only Chinese speaking worker left in store so basically the customer bought something like 10 minutes ago, wore it and wanted to do an exchange She came back wanted to do an exchange even though we already told her that once you wear something you can’t exchange But okay never mind. I didn’t even bother to like argue with her on that Because okay lah, she only wore it for a few minutes, right? So I said, okay What would you like to exchange it to? She showed me this thing. I said, okay, let me check your size No more size. There was that like one display piece left. So I told her that everything is outside already We cannot we cannot do the exchange for you. We don’t have the stock. Do you want something else? She was like no, you’re obviously lying to me. You went in for like two minutes and then you came out Then I was like, huh? Yeah, cuz I know where my stock is so I don’t have to take very long to check for you But okay, I didn’t say that lah. I was like trying to be nice and demure about it I was like, hmm Hmm, cuz I was in the middle panties mellor and she was like you’re lying to me you can’t get again home then I was like, okay, like my name was home because Like she’s putting me on the spot she’s accusing me so I was like, okay, you don’t you have more to me? Can you come I went and I took my like the stock inventory device I showed her a size link. Okay, if everything was linked as at the one piece outside Then she was saying like some more Huh? Like I don’t know what else she wanted from me. I cannot like make the item for you and sell it to you, you know, like What do you want me to do? What do you want me to do? She was saying like You bring your manager out And then okay It’s not manager cuz my manager left already is that my chief leader doesn’t speak Chinese and she was trying to like complain to him and bear in mind this whole time for like English-speaking Singaporean husband or like partner was next for her and refused to translate for her I don’t know why and then she kept trying to speak to my non Chinese chief leader in Chinese and And then he was saying like I don’t understand and then she kept asking me to come and translate for her when her husband speaks Chinese and English Don’t know but she kept saying like we are lying. We don’t want to help her. It’s because we’re lazy Hello, I would really really much rather Exchange if I could but I’m really good. I’m exchange for you, but we don’t have the right time Yeah, she says she wants post on Facebook and say we are uncooperative and we don’t want to do exchange for her not true I would love to do the exchange for you if we had the item la But we don’t have the item I would exchange literally anything else from you, but you don’t want what you don’t want what you want that thing We don’t have it. We don’t have I don’t understand. I don’t understand I don’t stand